OneCard services

Note: As of July 2020, the OneCard photo upload tool is being piloted with limited availability. You will be notified via email when the tool is formally launched and available across campus. 

1. Open onecardweb.mtholyoke.edu to manage your account. 
2. Enter your MHC username and password. Then, choose Log On. 

3. Select Account → Upload Photo. 

4. Review the photo requirements and choose Upload when you’re ready to add a new photo. 

5. To adjust the framing of your photo, choose Crop & Rotate. 

6. You may now place the crop lines to establish the new boundaries of your image and use the - or + degree buttons to rotate. When you’re ready, choose Apply Changes. 

7. When you’re satisfied with your new OneCard account image, choose Submit. LITS will review your submission and email you with further information once your photo has been approved or declined. 

Please reach out to the Technology Help Desk with any questions or concerns. 

It’s important that you report your missing card to the Technology Help Desk as soon as possible. If you do not report the lost or stolen card, you are liable for funds spent from your account. How to deactivate your card:

1. Visit the OneCard website and login with your MHC credentials. 
2. Select Account. 
3. Choose Activate/Deactivate from the drop-down menu.
4. Choose Confirm to deactivate your card. 

During fall 2020 timeframe, due to remote work for most of the campus, you should go to Campus Safety to have a one card printed.  

There are three ways to deposit money on your OneCard:

• Visit the OneCard website, login with your MHC credentials, and select Add Cash. 
  • Note: There is a 2.5% processing fee and $20 minimum to add funds online. 
• Put cash on your OneCard at one of the Automatic Deposit Machines (ADMs) on campus: 
  • Lower level of Blanchard Community Center 
  • Auxiliary Services (accessible 24/7)

Yes, anyone can make a deposit online using the following steps: 

1. Visit the OneCard website.
2. Choose Parental Login.
3. Enter your ISO number (printed on the front of your OneCard).
4. Enter the first three letters of your first name.

It’s up to you! Consider how much you might spend on laundry, snacks, mail, printing, etc. We typically recommend first-year students deposit at least $20 at first so you can do laundry while you settle in on campus. 

1. Visit the OneCard website and login with your MHC credentials. 
2. Select Financial.  
3. Choose Balances from the drop-down menu. 

You can also find your remaining balance on your receipt when you pay with your OneCard or by selecting Balance Inquiry on an Automatic Deposit Machine. 

Yes! Students are given $20 in free printing per semester, accessible through your OneCard. All incoming first-year full-time residential students also receive $30 in Dining Dollars. Printing funds and Dining Dollars are only eligible payment methods for their intended service (i.e. Dining Dollars can ONLY be used towards meals and printing money can ONLY be used towards printing). 

Any remaining MHCXpress balances on your OneCard will rollover from year to year, until graduation or separation from the College. Requests for return funds can be made at the time of separation from the College. 

More often than not, you don’t need a replacement. We recommend swiping your OneCard up instead of down OR try swiping faster/slower. If the problem persists, report the location of the card reader to the LITS Technology Help Desk. 

If you are having difficulties using your OneCard, please call or email the Technology Help Desk. You can reach us at 413-538-2600 or helpdesk@mtholyoke.edu. 

Please include the following in your report:

• Your name and MHC ID # 
• A description of the problem you are encountering
• If the issue involves a card reader, also include: 
  • The location of the reader 
  • The time at which this problem took place