OneCard services

It’s important that you report your missing card to the Technology Help Desk as soon as possible. If you do not report the lost or stolen card, you are liable for funds spent from your account. How to deactivate your card:

1. Visit the OneCard website and login with your MHC credentials 
2. Select Account 
3. Choose Activate/Deactivate from the drop-down menu 
4. Choose Confirm to deactivate your card 

To purchase a replacement card, visit the Technology Help Desk. After business hours, you can also stop into the Campus Police Office to purchase a new OneCard. The cost of your replacement OneCard ($25) will be charged to your student account.

There are three ways to deposit money on your OneCard:

• Visit the OneCard website, login with your MHC credentials, and select Add Cash. 
  • Note: There is a 2.5% processing fee and $20 minimum to add funds online. 
• Put cash on your OneCard at one of the Automatic Deposit Machines (ADMs) on campus: 
  • Lower level of Blanchard Community Center 
  • Auxiliary Services (accessible 24/7)
• Deposit cash or check at Auxiliary Services

Yes, anyone can make a deposit online:

• Visit the OneCard website
• Choose Parental Login 
• Enter your ISO number (printed on the front of your OneCard)
• Enter the first three letters of your first name

It’s up to you! Consider how much you might spend on laundry, snacks, mail, printing, etc. We typically recommend first-year students deposit at least $20 at first so you can do laundry while you settle in on campus. 

• Visit the OneCard website and login with your MHC credentials 
• Select Financial  
• Choose Balances from the drop-down menu 

You can also find your remaining balance on your receipt when you pay with your OneCard or by selecting Balance Inquiry on an Automatic Deposit Machine. 

Yes! Students are given $20 in free printing per semester, accessible through your OneCard. All incoming first-year full-time residential students also receive $30 in Dining Dollars. Printing funds and Dining Dollars are only eligible payment methods for their intended service (i.e. Dining Dollars can ONLY be used towards meals and printing money can ONLY be used towards printing). 

Any remaining MHCXpress balances on your OneCard will rollover from year to year, until graduation or separation from the College. Requests for return funds can be made at the time of separation from the College. 

More often than not, you don’t need a replacement. We recommend swiping your OneCard up instead of down OR try swiping faster/slower. If the problem persists, report the location of the card reader to the LITS Technology Help Desk. 

If you are having difficulties using your OneCard, please call or email the Technology Help Desk. You can reach us at 413-538-2600 or helpdesk@mtholyoke.edu. 

Please include the following in your report:

• Your name and MHC ID # 
• A description of the problem you are encountering
• If the issue involves a card reader, also include: 
  • The location of the reader 
  • The time at which this problem took place