For additional help, please contact the Technology Help Desk.
Current as of:
| System | Status | System notes | Status updates |
|---|---|---|---|
Google appsGmail, Google Drive, Google Docs, etc.
|
Normal
|
|
|
Library toolsDiscover search, library catalog, etc.
|
Degraded
|
Library material requests updateBy Rachael Smith on Fri., Jan. 27, '23 at 2:45 PM ESTOur vendor has made significant progress in addressing an issue in Discover advanced search that has impacted some users' ability to request materials and view their accounts. While request functionality has improved, their work continues as they resolve issues identified during testing. Please continue to contact the Circulation Desk at libcirc@mtholyoke.edu or 413-538-2622 if you have difficulty accessing your account or requesting materials via Discover advanced search. |
|
Logging into MHC systems |
Normal
|
|
|
Moodle |
Normal
|
|
|
my.mtholyoke |
Normal
|
Colleague/my.mtholyoke service restoredBy Aime DeGrenier on Wed., Jan. 25, '23 at 10:01 AM ESTColleague/my.mtholyoke login was unavailable this morning between approximately 9am-9:30am. The login service has been restored. If you continue to have difficulties, please contact the LITS Technology Help Desk for support at helpdesk@mtholyoke.edu or 413-538-2600. |
|
Phone systemOn-campus phones, Avaya softphones, blue light phones, etc.
|
Normal
|
|
|
OneCardBuilding access, meal payment, vending, etc.
|
Normal
|
|
|
PrintingMobility Print, multi-function devices, physical printers, etc.
|
Normal
|
|
|
WiFi and network connectivityCampus WiFi, MHC VPN, etc.
|
Normal
|
|
|
KalturaStreaming video service, often used in Moodle.
|
Normal
|
Kaltura Service RestoredBy Zoë Crabtree on Mon., Jan. 23, '23 at 11:05 AM ESTKaltura's issues have been resolved. If you continue to have difficulties, please contact the LITS Technology Help Desk for support at helpdesk@mtholyoke.edu or 413-538-2600. |
|
Zoom videoconferencing |
Normal
|
Zoom System Status (vendor site)
|
|
Other campus systems |
Normal
|
|