System status

Because of security vulnerabilities in the College's current version of Moodle, our Moodle-hosting vendor is requiring an update to our Moodle version soon. LITS recognizes that changes to Moodle close to the start of the semester are disruptive, but this move is necessary to avoid the only other alternative: a mid-semester upgrade.

A Moodle upgrade will occur Tuesday, August 20, 2024. Moodle will be unavailable that day, then relaunch in the new version. All current Moodle course sites, along with their content, organization, and functionality will be retained, but there will be visible differences to the interface.   

Moodle 4.3 brings some changes to the navigation and visual style of Moodle, as well as an update to the Kaltura video player, but content and functionality will not be lost. Faculty do not have to wait to begin building course sites. Content added to Fall 2024 (and any other site) prior to August 20th at 4 a.m. will be retained. 

The Educational Technology team will be providing enhanced Moodle support leading up to the first week of classes. Options include appointments, live drop-in help both online and in person, and fast answers to email messages and tickets. Visit the Moodle Guide to see what Moodle 4.3 will look like, learn more about the changes, and see the support schedule

LITS will be performing necessary maintenance to the campus phone system from 5:00 AM - 12:00 PM Wednesday 8/7/24. Among other things, this work should resolve ongoing issues some users are experiencing with the voicemail to email function. 

During this scheduled maintenance, the following services may be unavailable for 1-5 minutes at a time:

• Making and receiving calls using campus telephones
• Emergency phones, including callboxes and elevator phones. 
• Voicemail services
• Avaya Softphone App

To reach Campus Police during this time, dial: 413-313-2392

Check back here for updates.

If you have any questions, submit a campus telephone support ticket or call 413-538-2600. 

Thank you for your patience and understanding.