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Phone system

For additional help, please contact the Technology Help Desk.

Current as of:

System Status System notes Status updates

Phone system

On-campus phones, Avaya softphones, blue light phones, etc.
Normal

 Maintenance of campus telephone system completed successfully.  

The campus telephone system maintenance originally scheduled to take place starting at 7:00 am this morning has been rescheduled to 11:30 am. The service event is expected to take 2 to 3 hours during which time we expect only a brief interruption to individual extensions, perhaps 3-4 minutes.

As a reminder, during the maintenance window, people who call campus telephone numbers (from on or off campus) may receive a busy signal. Not all phone extensions will be affected at once; if you encounter this scenario, please be advised that it should only last a few minutes per extension to recover. Please wait a few minutes and try your call again. 

This page will be updated once the maintenance has been completed. If you have any questions, please contact the Technology Help Desk.

 

The campus telephone system maintenance has been postponed.  We are meeting this morning to reschedule and will update this page with the new details. 

During the maintenance window, people who call campus telephone numbers (from on or off campus) may receive a busy signal. Not all phone extensions will be affected at once; if you encounter this scenario, please be advised that it should only last a few minutes per extension. Please wait a few minutes and try your call again. 

We'll update this page once the maintenance has been completed. If you have any questions, please contact the Technology Help Desk.

The campus telephone system will undergo maintenance, scheduled for June 7 between 7am - 9am EST. During the maintenance window, people who call campus telephone numbers (from on or off campus) may receive a busy signal. Not all phone extensions will be affected at once; if you encounter this scenario, please be advised that it should only last a few minutes per extension. Please wait a few minutes and try your call again. 

We'll update this page once the maintenance has been completed. If you have any questions, please contact the Technology Help Desk.

The campus phone system and voicemail will be unavailable on Tuesday, March 15th (3/15/22) between 6am and 8am for required maintenance.

During this scheduled maintenance, the following services will be unavailable for 2 hours:

  • Making and receiving calls using campus telephones
  • Public Safety Emergency phones, callboxes and elevator phones.
  • To reach Campus Police during this time, dial: 413-313-2392
  • Voicemail services
  • Avaya Softphone App

We will be performing necessary reboot to the campus phone system and voicemail from 7:00 - 7:30 AM on Friday (1/21/22).

During this scheduled maintenance, the following services will be unavailable for 15-30 minutes: Making and receiving calls using campus telephones; Emergency phones, including Blue Light phones, callboxes and elevator phones; Voicemail services; and the Avaya Softphone App.

To reach Campus Police during this time, dial: 413-313-2392.

 

The Avaya Phone System was restarted this morning and the reboot has addressed some issues.  We are currently managing a solution for the Avaya Self-Administration.  Any questions regarding phone use, please reach out to the LITS HelpDesk via email, helpdesk@mtholyoke.edu.

The campus phone system and voicemail will undergo maintenance on Friday, 3/26/21 starting at 7:00 pm to fix an ongoing issue.  The maintenance will take about 3 hours to complete.  Intermittent phone service impact of 5-15 minutes each is expected during this time frame. 

Impacted services may be unavailable for up to 15 minutes at a time, including: making and receiving calls using campus telephones, voicemail services, Avaya Softphone App, and emergency phones (including Blue Light phones, callboxes and elevator phones).    To reach Campus Police during this time, dial: 413-313-2392

To apply a collection of vendor supplied software updates, the campus phone system and voicemail will be unavailable 3/16/21 starting at 7:00 pm.  The work may take up to 4 hours with anticipated completion by 11:00 pm.  

During this time, the following services will be unavailable: Making and receiving calls using campus telephones, Voicemail services, Avaya Softphone App, and Emergency phones (including Blue Light phones, callboxes and elevator phones). To reach Campus Police during this time, dial: 413-313-2392.

 

 

 

Testing conducted on the phone system indicate that the issues with making calls to numbers outside of the 413 area code have been resolved.  The system should now be working properly. Ongoing issues or concerns should be reported to the Help Desk.

LITS Help Desk is receiving reports of interruptions with telephone services. We are currently investigating.

Campus wide telephone services are currently degraded. Calls outside the 413 area code result in a fast-busy tone. Outside vendor is investigating the problem. Check back here for regular updates

The Telephone System will undergo scheduled maintenance on Thursday, January 28th and will be unavailable between 6:00 - 7:00 am ET. Check back here for status updates.

 

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