Phone System Maintenance - Completed
By Abby Drury on Tue., Nov. 21, '23 at 3:19 PM EST
Maintenance of campus telephone system has been completed. Ongoing issues or concerns should be reported to the Help Desk.
For additional help, please contact the Technology Help Desk.
System | Status | System notes | Status updates |
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System:
Phone systemOn-campus phones, Avaya softphones, blue light phones, etc. |
Status:
Normal
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System notes: |
Status updates:
Phone System Maintenance - CompletedBy Abby Drury on Tue., Nov. 21, '23 at 3:19 PM ESTMaintenance of campus telephone system has been completed. Ongoing issues or concerns should be reported to the Help Desk. Phone System Maintenance RequiredBy Abby Drury on Tue., Nov. 21, '23 at 2:12 PM ESTLITS needs to conduct unscheduled maintenance on the telephone system today at 2 PM. There may be a brief interruption of telephone service. Our team is working as quickly and efficiently as possible to manage this need. Check back here for status updates. Phone system maintenance - CompleteBy Zoë Crabtree on Thu., Mar. 16, '23 at 11:40 AM EDTThe planned reboot was successful. Please let the Technology Help Desk know if you run into any issues. Planned Maintenance - 10PM on Wed. 3/15/2023By Zoë Crabtree on Fri., Mar. 10, '23 at 11:51 AM ESTLITS will be performing a necessary reboot to the campus phone system and voicemail from 10:00 to 10:30 PM on Wednesday March 15th, 2023. During this scheduled maintenance, the following services will be unavailable for 5-20 minutes at a time:
Updates regarding this maintenance will be posted here on the LITS Systems Status page. If you have any questions, contact the Technology Help Desk at 413-538-2600 or helpdesk@mtholyoke.edu. Thank you for your patience and understanding. Maintenance CompletedBy Aime DeGrenier on Tue., Jun. 7, '22 at 2:14 PM EDTMaintenance of campus telephone system completed successfully. Rescheduled Planned Maintenance, 11:30amBy Aime DeGrenier on Tue., Jun. 7, '22 at 9:49 AM EDTThe campus telephone system maintenance originally scheduled to take place starting at 7:00 am this morning has been rescheduled to 11:30 am. The service event is expected to take 2 to 3 hours during which time we expect only a brief interruption to individual extensions, perhaps 3-4 minutes. As a reminder, during the maintenance window, people who call campus telephone numbers (from on or off campus) may receive a busy signal. Not all phone extensions will be affected at once; if you encounter this scenario, please be advised that it should only last a few minutes per extension to recover. Please wait a few minutes and try your call again. This page will be updated once the maintenance has been completed. If you have any questions, please contact the Technology Help Desk. Rescheduled: Planned Maintenance June 7thBy Aime DeGrenier on Tue., Jun. 7, '22 at 6:52 AM EDTThe campus telephone system maintenance has been postponed. We are meeting this morning to reschedule and will update this page with the new details. During the maintenance window, people who call campus telephone numbers (from on or off campus) may receive a busy signal. Not all phone extensions will be affected at once; if you encounter this scenario, please be advised that it should only last a few minutes per extension. Please wait a few minutes and try your call again. We'll update this page once the maintenance has been completed. If you have any questions, please contact the Technology Help Desk. Planned Maintenance: June 7th 7-9amBy Zoë Crabtree on Thu., May. 26, '22 at 11:24 AM EDTThe campus telephone system will undergo maintenance, scheduled for June 7 between 7am - 9am EST. During the maintenance window, people who call campus telephone numbers (from on or off campus) may receive a busy signal. Not all phone extensions will be affected at once; if you encounter this scenario, please be advised that it should only last a few minutes per extension. Please wait a few minutes and try your call again. We'll update this page once the maintenance has been completed. If you have any questions, please contact the Technology Help Desk. Planned Maintenance - Completed SuccessfullyBy Zoë Crabtree on Tue., Mar. 15, '22 at 9:56 AM EDTThe reboot of the campus telephone system completed successfully. Planned Maintenace - Tuesday 3/15 between 6am and 8amBy Zoë Crabtree on Thu., Mar. 10, '22 at 10:51 AM ESTThe campus phone system and voicemail will be unavailable on Tuesday, March 15th (3/15/22) between 6am and 8am for required maintenance. During this scheduled maintenance, the following services will be unavailable for 2 hours:
Planned Maintenace - System Reboot requiredBy Zoë Crabtree on Wed., Jan. 19, '22 at 2:56 PM ESTWe will be performing necessary reboot to the campus phone system and voicemail from 7:00 - 7:30 AM on Friday (1/21/22). During this scheduled maintenance, the following services will be unavailable for 15-30 minutes: Making and receiving calls using campus telephones; Emergency phones, including Blue Light phones, callboxes and elevator phones; Voicemail services; and the Avaya Softphone App. To reach Campus Police during this time, dial: 413-313-2392.
Avaya Self-Administration updateBy Aime DeGrenier on Thu., Sep. 9, '21 at 9:52 AM EDTThe Avaya Phone System was restarted this morning and the reboot has addressed some issues. We are currently managing a solution for the Avaya Self-Administration. Any questions regarding phone use, please reach out to the LITS HelpDesk via email, helpdesk@mtholyoke.edu. Planned Maintenance - 3/26/21, 7 - 10 pm (ET)By Marie DiRuzza on Thu., Mar. 25, '21 at 11:22 AM EDTThe campus phone system and voicemail will undergo maintenance on Friday, 3/26/21 starting at 7:00 pm to fix an ongoing issue. The maintenance will take about 3 hours to complete. Intermittent phone service impact of 5-15 minutes each is expected during this time frame. Impacted services may be unavailable for up to 15 minutes at a time, including: making and receiving calls using campus telephones, voicemail services, Avaya Softphone App, and emergency phones (including Blue Light phones, callboxes and elevator phones). To reach Campus Police during this time, dial: 413-313-2392 Planned Maintenance - 3/16/21, 7pm - 11pmBy Marie DiRuzza on Tue., Mar. 16, '21 at 1:32 PM EDTTo apply a collection of vendor supplied software updates, the campus phone system and voicemail will be unavailable 3/16/21 starting at 7:00 pm. The work may take up to 4 hours with anticipated completion by 11:00 pm. During this time, the following services will be unavailable: Making and receiving calls using campus telephones, Voicemail services, Avaya Softphone App, and Emergency phones (including Blue Light phones, callboxes and elevator phones). To reach Campus Police during this time, dial: 413-313-2392.
Long Distance Calling - Restored!By Marie DiRuzza on Thu., Feb. 11, '21 at 8:45 PM ESTTesting conducted on the phone system indicate that the issues with making calls to numbers outside of the 413 area code have been resolved. The system should now be working properly. Ongoing issues or concerns should be reported to the Help Desk. Investigating Issues with Telephone ServicesBy Justin Jackson on Wed., Feb. 10, '21 at 1:15 PM ESTLITS Help Desk is receiving reports of interruptions with telephone services. We are currently investigating. Campus wide telephone services are currently degraded. Calls outside the 413 area code result in a fast-busy tone. Outside vendor is investigating the problem. Check back here for regular updates Planned Maintenance - Completed SuccessfullyBy Marie DiRuzza on Thu., Jan. 28, '21 at 8:44 AM ESTThe reboot of the campus telephone system completed successfully. Planned Maintenance - System Reboot requiredBy Marie DiRuzza on Wed., Jan. 27, '21 at 2:54 PM ESTThe Telephone System will undergo scheduled maintenance on Thursday, January 28th and will be unavailable between 6:00 - 7:00 am ET. Check back here for status updates.
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