Restored -- Colleague and My.Mtholyoke Self Service
By Aime DeGrenier on Wed., Sep. 11, '24 at 2:18 PM EDT
LITS has restored access to Colleague and My.Mtholyoke.edu.
Thank you for your patience
For additional help, please contact the Technology Help Desk.
System | Status | System notes | Status updates |
---|---|---|---|
System:
Logging into MHC systems |
Status:
Normal
|
System notes: |
Status updates:
Restored -- Colleague and My.Mtholyoke Self ServiceBy Aime DeGrenier on Wed., Sep. 11, '24 at 2:18 PM EDTLITS has restored access to Colleague and My.Mtholyoke.edu. Thank you for your patience Colleague & My.Mtholyoke Self-Service experiencing Login IssuesBy Aime DeGrenier on Wed., Sep. 11, '24 at 1:48 PM EDTLITS is continuing to work with our vendor to resolve the login failure for Colleague and My.Mtholyoke Self-Service. Colleague Login Issues - 9/11/2024By Aime DeGrenier on Wed., Sep. 11, '24 at 1:21 PM EDTLITS has been alerted to a login issue in Colleague. We are working to resolve the issue. We will update this page with status changes. Now Live! Process Improvements to MHC Password ManagementBy Zoë Crabtree on Wed., Aug. 24, '22 at 9:23 AM EDTLITS is excited to announce that we have improved the way that you manage your MHC account password. Read more about the change at: Improvements to MHC Password Management Effective August 2022. Deferred: Process Improvements to MHC Password ManagementBy Zoë Crabtree on Wed., Aug. 17, '22 at 9:17 AM EDTLITS has deferred the improvements to the password management process and will be implementing it in a later window. More information about the coming changes available in the following news item: Improvements to MHC Password Management this August. If you get a prompt to update your password, please contact the LITS Technology Help Desk at helpdesk@mtholyoke.edu. Login Challenges 5/16/22By Zoë Crabtree on Mon., May. 16, '22 at 8:48 AM EDTFor a short time overnight and early morning of May 16th, logging into most systems (including Moodle and eduroam) was unavailable. Service is restored, though there may be a few intermittent issues through the morning. We recommend that you attempt a system restart as a preliminary measure before reaching out to the Technology Help Desk if you are experiencing challenges. Lyonnet-Encrypt and wired internet connections are stable. If you have any questions, contact the Technology Help Desk at 413-538-2600 or helpdesk@mtholyoke.edu. Thank you for your patience and understanding. Login service restoredBy Jae Proctor on Sat., Apr. 23, '22 at 8:19 AM EDTFor a short time overnight and early morning of April 23, logging into most systems (including Moodle and eduroam) was unavailable. Service is restored, though there may be a few intermittent issues through the morning. Shibboleth service degraded, LDAP unavailable.By Administrator on Sat., Apr. 23, '22 at 7:45 AM EDTFor a time overnight and early morning April 23rd, Shibboleth (single sign-on) login was unavailable. It is mostly restored, though a few services may have some lingering issues, notably including eduroam. Shibboleth problemsBy Administrator on Sat., Apr. 23, '22 at 7:30 AM EDTSystems that use Shibboleth login including Moodle, Financial Aid Online, and most things other than my.mtholyoke and Google services are experiencing problems this morning. Maintenance Complete! Financial Aid OnlineBy Zoë Crabtree on Mon., Apr. 4, '22 at 3:41 PM EDTYou may access Financial Aid Online using the new single sign-on link provided below What this means for you:
Planned Maintenance - Financial Aid OnlineBy Zoë Crabtree on Wed., Mar. 30, '22 at 4:44 PM EDTThere is a planned outage of the Financial Aid Online portal from Friday, April 1st at 5pm until Monday, April 4th at 8:30am so Student Financial Services can implement a server upgrade that will allow current students to log on to their student financial aid portal, Financial Aid Online, using single sign-on. Working with the Five…By Aime DeGrenier on Tue., Mar. 22, '22 at 10:21 AM EDTWorking with the Five College Network team the issues connecting to SolarWinds has been corrected. SolarWinds Service Desk - LITS Help Desk softwareBy Aime DeGrenier on Mon., Mar. 21, '22 at 12:13 PM EDTSolarWinds Service Desk, our LITS Help Desk software, is experiencing intermittent slow-down and even connection failure. We are in contact with the vendor and our colleagues in the 5Colleges. A work around is to connect via an alternate WiFi, one NOT part of the MHC network. For those staff working from home you can disconnect from the VPN and use helpdesk.mtholyoke.edu. All MHC Services RestoredBy Aime DeGrenier on Mon., Aug. 2, '21 at 10:07 PM EDTLITS reports as of Monday evening, 8/2/21, that all MHC services impacted by the electrical outage today have been restored. Please restart your computer if you notice any inconsistencies. We are sorry for the interruption in workflow, and appreciate your patience as our team worked to a final resolution. Most MHC logins are fixed.By Aime DeGrenier on Mon., Aug. 2, '21 at 8:19 PM EDTMost MHC logins are fixed, including Embark, Handshake, Library Catalog, Moodle, Pathways, Slate. There may be some remaining account login problems; we are seeing if we can pre-emptively identify and correct these. Eduroam continues to be unavailable, we recommend LyonNet-Encrypt Ongoing issues impacting MHC servicesBy Administrator on Mon., Aug. 2, '21 at 3:52 PM EDTWe are continuing to experience issues related to the electrical problem from earlier today. The key primary services impacted are listed below. We are working to restore them ASAP: Moodle, Drupal, Pathways, FoodPro, Embark, The Gates, Slate, PageUp, Library Catalog, and Eduroam (Wifi) MHC Login enabledBy Aime DeGrenier on Thu., Mar. 11, '21 at 2:44 PM ESTSingle sign-on (SSO) to MHC Login Services will be enabled on Tuesday, March 16th. Disruption to campus services will be limited. If you experience any errors logging into MHC Systems please refresh the page. More information is available on the LITS News Page: Planned Server transition - 2/25/2021By Marie DiRuzza on Wed., Feb. 24, '21 at 11:09 AM ESTA planned server change at 9:00 am on Thursday, 2/25 may impact a small number of people. Some users may have trouble logging into Hampshire College’s Moodle. Contact the Help Desk if you need assistance. Shibboleth Services - Testing complete!By Aime DeGrenier on Thu., Feb. 18, '21 at 4:05 PM ESTMaintenance & Testing for Shibboleth Services is now complete. Ongoing issues should be reported to the LITS Help Desk.
Planned Testing (Shibboleth Services) - 2/15/2021By Marie DiRuzza on Fri., Feb. 12, '21 at 8:48 AM ESTPlanned testing of configuration changes of campus login services will take place during the day on Monday, 2/15/2021. Each test should last less than a minute. Should you encounter issues logging in, please wait 1-2 minutes and try again. |