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Library tools

For additional help, please contact the Technology Help Desk.

Current as of:

System Status System notes Status updates

Library tools

Discover search, library catalog, etc.
Normal

One of the systems that supports access to library materials is currently down, meaning that many library materials are currently unavailable. LITS is aware of the issue and working on a fix currently.

We've heard from our Systems team that the issue has been resolved.  If you continue to experience challenges, please clear cache, cookies, and history and restart your web-browser. Contact the Technology Help Desk (helpdesk@mtholyoke.edu or x2600) with questions.

As we continue to troubleshoot the login issue for LITS databases, we have narrowed down the problem to off-campus access.  If you are trying to connect to a LITS database from off-campus, please connect to the VPN first.  

We are aware of ongoing login issues with some library systems and are actively investigating. Updates will be posted here.

Library tools has been restored and should be working properly. Ongoing issues or concerns should be reported to the Help Desk.

The Library Discover search as well as some other research databases are experiencing frequent system time-outs.   This includes the Journal Locator and Get It linking tool.   The vendor is working hard to resolve these issues quickly.

LITS reports as of Monday evening, 8/2/21, that all MHC services impacted by the electrical outage today have been restored.  Please restart your computer if you notice any inconsistencies.  We are sorry for the interruption in workflow, and appreciate your patience as our team worked to a final resolution.  

Most MHC logins are fixed, including Embark, Handshake, Library Catalog, Moodle, Pathways, Slate. There may be some remaining account login problems; we are seeing if we can pre-emptively identify and correct these. Eduroam continues to be unavailable, we recommend LyonNet-Encrypt.

We are continuing to experience issues related to the electrical problem from earlier today.   The key primary services impacted are listed below. We are working to restore them ASAP: Moodle, Drupal, Pathways, FoodPro, Embark, The Gates, Slate, PageUp, Library Catalog, and Eduroam (Wifi)

The Library Tools service has been restored and should be working properly. Ongoing issues or concerns should be reported to the Help Desk

Dear Mount Holyoke College Community, 

LITS is writing to advise you that the LITS Library Tools service is currently experiencing interruptions. The red MHLinks button functionality is experiencing occasional errors.  Please contact researchservices-g@mtholyoke.edu if you need help tracking down the full text of an article.

Our team is working as quickly and efficiently as possible to address these issues. Please refer to LITS Systems Status page for more information and updates. 

LITS Technology Help Desk  |   413.538.2600  |  helpdesk@mtholyoke.edu 

 

 Compass has been restored and should be working properly. Ongoing issues or concerns should be reported to the Help Desk

LITS has verified that Compass is currently unavailable. We are actively working toward restoration. Check back here for regular updates.

 

Planned Maintenance - Library Catalog
This Sunday morning (2/21) the Library Catalog will be down for an extended time in order to install a re-built keyword index and reporting tables. This work will start early morning Sunday and should be completed before 10:00am EDT. 

During this time the Catalog will be down and while Discover will be up and running it will not be able to check on the current availability of items and links to the Catalog from Discover for making requests will be down.