Connect to WiFi

Simply connect your computer or mobile device to eduroam at least once while on campus at Mount Holyoke, and you can then connect to eduroam at hundreds of supported locations around the world.

To connect to eduroam from any Windows or Mac computer or any iPhone, iPad or Android computer or mobile device:

1. While on campus, select eduroam from the list of available WiFi networks on your device.
2. When prompted to enter a username and password, enter your full Mount Holyoke email address as your username (e.g., jdoe@mtholyoke.edu).
3. Enter your MHC account password.
4. You should now be connected to eduroam!

If you have any trouble with the above steps:

• On some Mac laptops, if you are prompted for a password to accept a certificate or install software, enter the password you use to log in to your Mac.
• Visitors from other campuses should enter your full email address (e.g., jdoe@smith.edu) in the username prompt.
• If you have recently updated your password, you will be prompted to re-enter your username and password the next time you connect to eduroam.  Enter your new password to connect.
• If you are unable to connect to eduroam using these steps, try using the alternative setup, below.

When the standard method of connecting to eduroam does not work, try this.

1. Connect to the MHC-Open wireless network and complete the following steps:
   • Open a browser and go to www.mtholyoke.edu/go/quickconnect.
   • A file named ArubaQuickConnect.exe will download to your computer.
   • Once the download is complete, launch ArubaQuickConnect.
   • If you see a security prompt, select Yes or OK to allow the process to continue.
   • When the QuickConnect Wizard opens, use the Next button in the lower right corner and enter your full email address and password.
   • If prompted to install a security certificate, select Yes.
   • When the configuration process is complete, select Connect.
2. Select eduroam from the list of available wireless networks.
3. If prompted for your eduroam username and password, enter your full email address (e.g., jdoe@mtholyoke.edu) and your password.
4. If asked whether this is a Home or Public network, choose Public.

MHC-Open is an alternative WiFi network on campus for visitors to connect to the internet and accommodates devices that don’t have a web browser or can’t use the 802.1x protocol required by eduroam.

1. Choose MHC-Open from the list of available WiFi networks.  
2. Open a web browser, and you will automatically be brought to the MHC-Open registration page.
3. Choose a social media network to register with the MHC-Open network, or use a guest account assigned by the Technology Help Desk or Conference and Event Services to connect.
4. If your device does not have a web browser, jump to the instructions under Game consoles, TVs, FireSticks, etc.

Devices that aren't recognized by the alternative connect wizard may still be able to connect to eduroam. Your device must be able to communicate using the 802.1x protocol, which some older devices (such as older Kindles) cannot do. Check your device documentation, or try a Google search on your device name plus eduroam.

If your device does not have a web browser or cannot use the 802.1x protocol, you may connect to the network using MHC-Open by following the instructions under Game consoles, TVs, FireSticks, etc.

For devices that can use the 802.1x protocol, try the general instructions to connect to eduroam.

1. Open your device’s wireless settings and look for the eduroam WiFi network.
2. Select the eduroam network.
3. Depending on your device, you may see a log-in prompt, a configuration screen or both.

Here are the settings you should use, where requested, you may not be prompted for all of these settings:

• Username: Full MHC email address — jdoe@mtholyoke.edu
• Password: Your MHC password
• Anonymous identity:  anonymous@mtholyoke.edu
• Security or Authentication: WPA2 Enterprise
• Data Encryption: AES
• EAP type or method: PEAP or EAP/PEAP
• Phase 2 authentication or Inner Encryption: MSCHAPv2
• CA Certificate: NONE or Do Not Validate
• Identity:  Full MHC email address — jdoe@mtholyoke.edu

In order to connect a wireless device that does not have a browser (e.g. tv, Roku, printer, etc.) to the campus WiFi, you need to register the device via the MHC-Open network. 

Please visit MHC device registration to complete the process. You will need your MHC username and the MAC address of your device (what's a MAC address?).  The MAC address can be found in different locations, depending on the device:

• it will usually show up during the registration process,
• sometimes it is printed on the box the device came in,
• sometimes you can view or print a configuration page, 
• finally you can google the device type, e.g. "where to find canon printer 5644 MAC address."

After you have registered your device, you will need to power cycle (un-plug, and re-plug) to have it connect on MHC-Open.

If you have difficulty, please reach out to the Technology Help Desk.  We're happy to help!