Workday

Workday will be temporarily unavailable during the following periods while we prepare for Workday Student: 

• Sat 11/14 - Sun 11/15: MHC access until 10a; no access 10a-8p; access restored after 8p
   

• Mon 11/16 - Fri 11/20: MHC access until 5:30p; no access 5:30p-midnight
   

• Sat 11/21: Regular MHC access to Workday will be restored once security is validated

We apologize for the inconvenience, and we appreciate your cooperation. Contact the Change Management team with questions: (change-support-g@mtholyoke.edu) 

Workday has been restored and is working properly. Any concerns should be reported to the LITS Technology Help Desk.

Some users are reporting login issues with Workday this morning. 

LITS is aware and working to resolve the issue. 

If you are affected and want to get an update when it's been resolved, please submit an MHC Account access support ticket.

We have been notified by Workday, and have tested on campus, that service is restored.  

UPDATE Tuesday, October 1st, 2024 / 1:52 pm America/Los Angeles -07:00 GMT
We are seeing services beginning to be restored. Please login and verify access to your tenant

Workday remains unavailable at this time.  

From Workday: UPDATE Tuesday, October 1st, 2024 / 4:28 pm EST
Our team continues to work on restoring services with the highest priority. We do not have an ETA at this time, but will continue to update this alert with information as we have it.

LITS has verified that Workday is currently unavailable.  We are monitoring the status via Workday. This is not an MHC related outage, but Workday itself. 

Workday login and Duo MFA have been restored and should be working properly. Ongoing issues or concerns should be reported to the LITS Technology Help Desk.

As mentioned earlier DUO has a System Status Page for those who are further interested.

LITS has identified that this is related to an issue that is under investigation at Duo. 

Duo reports: "We are investigating an issue causing degraded performance of authentications across multiple Duo deployments and are working to correct the issue as soon as possible." See Duo's status page for more details.

Some users are reporting login issues with Workday this morning. LITS is aware and working to resolve the issue. If you are affected and want to get an update when it's been resolved, please submit an MHC Account access support ticket.

HOW TO ACCESS WORKDAY

• Workday at Mount Holyoke outlines all you need to get started: set up Duo, log into Workday, and access resources and support.

WORKDAY SUPPORT

• Workday support is now available. A team of MHC colleagues is trained and ready to help answer your questions and solve any issues you experience. Read more about Workday support at MHC. 

• As you begin using Workday, you may have a question or find an error. Please submit a Workday help ticket. 

The transition to Workday marks a significant step in modernizing Mount Holyoke’s administrative technology, streamlining many of our HR and financial processes to improve transparency and efficiency. This Sunday, March 17, we will launch Workday in a limited capacity: student workers will begin time entry and student supervisors will begin time entry approval. 

HOW TO ACCESS WORKDAY

• Workday at Mount Holyoke outlines all you need to get started: set up Duo, log into Workday, and access resources and support. [Please note: Workday login and some links will not work until Sunday, March 17.)

WORKDAY SUPPORT

• Workday support is now available. A team of MHC colleagues is trained and ready to help answer your questions and solve any issues you experience. Read more about Workday support at MHC. 

• As you begin using Workday, you may have a question or find an error. Please submit a Workday help ticket. 

Our transition to using Workday will allow us to cooperate and collaborate more deeply as a community. We’re excited to invite you to join us in this next step. We appreciate your continued support of the Summit Project.