Aime DeGrenier

she/her

Manager of Technology Support Services

Division: Campus Technology & Media Support

Department: Community Technical Support

adegreni@mtholyoke.edu

413-538-2027

Williston 426

Community Technical Support

Community Technical Support provides timely and informed resolution to computer hardware and software needs of the Mount Holyoke College community. These services include the Technology Help Desk, support for campus printers and computer labs, support at the LITS Information Commons and student computer repair assistance. In addition to the walk-in services at the Technology Help Desk, Community Technical Support responds to requests via chat, phone and email and works in tandem with the Asset Management team for system deployment and field technical support. The team collaborates with all LITS departments to ensure effective communication and incident resolution. Community Technical Support staff are located on the 4th floor of Williston Library near the Information Commons.