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Kaltura

For additional help, please contact the Technology Help Desk.

Current as of:

System	Status	System notes	Status updates
Kaltura Streaming video service, often used in Moodle.	Normal	Hosted Kaltura status	Kaltura Service Restored By Zoë Crabtree on Mon., Jan. 23, '23 at 11:05 AM EST Kaltura's issues have been resolved. If you continue to have difficulties, please contact the LITS Technology Help Desk for support at helpdesk@mtholyoke.edu or 413-538-2600. Permalink Kaltura Service Degraded By Zoë Crabtree on Mon., Jan. 23, '23 at 10:22 AM EST Kaltura is experiencing a system-wide service degradation. The vendor is working on resolving the issue. Permalink Kaltura Playback By Zoë Crabtree on Wed., May. 4, '22 at 1:18 PM EDT If you encounter trouble with loading or watching a video on Kaltura, please try again at another time. Permalink Restored By Justin Jackson on Thu., Feb. 4, '21 at 5:12 PM EST Kaltura has been restored and should be working properly. Ongoing issues or concerns should be reported to the Help Desk. Permalink Kaltura Reprocessing Video By Aime DeGrenier on Wed., Feb. 3, '21 at 4:45 PM EST Kaltura is currently functioning normally, but between 1/30/21 and 2/2/21 at 8 a.m., not all Zoom recordings made auto-copied to Kaltura successfully. Impacted users will see an error message in their affected Kaltura My Media videos. Those videos are currently being reprocessed and will soon be displaying normally. Need more help? Contact the Digital Pedagogy team at digitalpedagogy-g@mtholyoke.edu Permalink Some issues with transfer of Zoom recordings By Marie DiRuzza on Mon., Feb. 1, '21 at 5:30 PM EST LITS is currently investigating issues where not all Zoom recordings are transferring to Kaltura successfully. LITS is working with our vendor partners to resolve this issue. Workaround identified: We recommend that impacted users download recordings from the Zoom Cloud and re-upload to Kaltura manually. Need more help? Contact the Digital Pedagogy team at digitalpedagogy-g@mtholyoke.edu Permalink More...