Kaltura

The maintenance was successfully completed over the weekend and Kaltura is back to operational. If you experience any ongoing issues, please create a ticket in the AskLITS portal.

Kaltura service will be degraded from midnight to 3 PM on Sunday, February 18, 2024 due to a planned maintenance window. Slowness or errors may be observed during this time. 

If you have any questions or concerns, or if you experience any playback errors following the conclusion of this maintenance period, please create a ticket in the AskLITS portal.

Kaltura's issues have been resolved. If you continue to have difficulties, please contact the LITS Technology Help Desk for support at helpdesk@mtholyoke.edu or 413-538-2600.

Kaltura is experiencing a system-wide service degradation. The vendor is working on resolving the issue.

If you encounter trouble with loading or watching a video on Kaltura, please try again at another time.

Kaltura has been restored and should be working properly. Ongoing issues or concerns should be reported to the Help Desk.

Kaltura is currently functioning normally, but between 1/30/21 and 2/2/21 at 8 a.m., not all Zoom recordings made auto-copied to Kaltura successfully.  Impacted users will see an error message in their affected Kaltura My Media videos. Those videos are currently being reprocessed and will soon be displaying normally.  Need more help? Contact the Digital Pedagogy team at digitalpedagogy-g@mtholyoke.edu

LITS is currently investigating issues where not all Zoom recordings are transferring to Kaltura successfully.  LITS is working with our vendor partners to resolve this issue. 

Workaround identified:  We recommend that impacted users download recordings from the Zoom Cloud and re-upload to Kaltura manually.    Need more help? Contact the Digital Pedagogy team at digitalpedagogy-g@mtholyoke.edu