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New look for notifications from AskLITS portal

LITS is improving the look and feel of the notifications that the AskLITS portal sends. 


  • Clearer instructions for how to interact with/update the ticket
  • More distinct sections to differentiate: What's changed?, how to update the ticket, and the ticket details.

When will this happen?

The change will be rolled out the end of February 2024. If you submitted a request that has an associated workflow (ex. you've requested a computer) prior to the roll out, you may see some notifications associated with that request that are in the older style.  

Example of the new look

sample ticket created email from the AskLITS portal in the new template