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Tech support

LITS has the answers to your tech questions and the support you need for your technology projects. Whether you are a student looking for help with Moodle, a faculty member using videoconferencing in the classroom, or a staff member looking to secure your data, LITS is here to help!

For the best support experience, the Technology Help Desk recommends starting on the AskLITS portal

You may also create a ticket with us via email at, via phone at extension 2600 (413-538-2600), or in person via drop-ins or appointment on the fourth floor of LITS in the Information Commons.

Friendly and helpful professional technology staff are ready to assist you! See when the Technology Help Desk is open.

We encourage you to contact us whenever you need us — we are committed to solving your tech problems and helping you use technology to your greatest advantage!