New phones have arrived on campus

Dear Mount Holyoke College Community,

The first wave of Avaya Voice over IP (VoIP) phones have been deployed across campus. On behalf of the entire phone upgrade project team, thank you for your continued patience throughout the transition process. However, our work isn’t over yet! Here’s what to expect in the coming weeks as our project wraps up. 

The cutover successfully took place Friday, August 9th. New Avaya VoIP phones are now ready for use and able to make and receive external/off-campus calls.

Those analog phones remaining in service will continue to be setup by phone technicians over the course of the next week.

  • The extensions associated with these phones will be unreachable until the phones have been configured to use the new system. If you’ve attempted to reach your desk phone from an off-campus device and received an out of service message, this is why. If you've encountered this issue, please report it with your extension to the Technology Help Desk

There will be supplementary training sessions for those who were unable to attend the first round of training. You will receive an email with details and the link to sign up in the coming weeks.

Don’t throw away your old analog phone just yet... In accordance with MHC’s commitment to sustainability, LITS has placed blue recycling receptacles in key campus locations for faculty and staff to dispose of old phones. Thank you in advance for assisting in the phone collection process. Recycling bin locations: 

  • Art Building
  • Carr Laboratories
  • Ciruti Language Center 
  • Dwight Hall
  • Kendall Complex
  • Williston Library Information Commons 
  • Mary Lyon Hall 
  • Mary Woolley Hall 
  • Skinner Hall 

Need help figuring out your new phone and/or voicemail? Click here for support resources

A note from the Technology Help Desk:

Due to the high volume of support calls and emails, response times may be much longer than usual. Thank you for your patience and understanding as we address incoming issues as quickly and effectively as we can.