Other campus systems

This afternoon from about 1 PM – 2:30 PM EST some College websites were unavailable due to circumstances beyond our control. Those sites are once again operational.

Sites that were impacted include:

• www.mtholyoke.edu
• offices.mtholyoke.edu
• artmuseum.mtholyoke.edu
• lits.mtholyoke.edu

We thank you for your patience while our web-hosting provider worked diligently to restore these important services.

There was an issue briefly this morning where users experienced challenges accessing MHCDrive. The issue has been resolved and access is restored. If you encounter challenges accessing MHCDrive going forward, please report an issue here.

As planned, the AMBR file server has been turned off. Users who have mapped drives set to boot automatically when they turn their computer on may see connection errors, which is expected behavior. For support deleting a mapped drive or connecting to MHCDrive, please contact the LITS Technology Help Desk at helpdesk@mtholyoke.edu.

The LITS Help Desk Ticketing system has returned to normal operation.  

The LITS Technology Help Desk ticketing system is currently unavailable. Our technicians are working with the vendor to return service. In the meantime, if you need technology support please call us at 413-538-2600 or drop by in person. 

People using Adobe Creative Cloud applications may see notices about purchasing a trial or find that they've been logged out. These disruptions are due to console updates Adobe has been working on.

Logging out of Adobe Creative Cloud and then logging back in can resolve many of these challenges. If issues persist, please reach out to the Technology Help Desk.

According to Adobe the License Expiration Notice should no longer pop up.  While the expiration notice is annoying and inaccurate, the notice states "you can still use this application".  We are sorry for this inconvenience. 

You may see a notice in an Adobe Creative Cloud application that reads “Your license has expired. But you can still use this application for [x] days.” 

The vendor notified us today that our users may erroneously see this notification and they are working on a solution.

For now, you can choose “OK” and log back in as you would normally with your MHC email and credentials.

We will post updates here.

LITS has been investigating faculty reports of missing applications or inconsistent user experiences on some classroom podium computers.  Impacted systems appear to be iMacs running an updated version of the Mac operating system. We believe this may be the result of setup processes being interrupted, leaving the computer in an incomplete state.  Our staff are currently working to apply a fix.  We appreciate the patience and understanding of impacted faculty.  

This issue should be fixed by Thursday, 9/15/2022.  Please report any further issues to the LITS Help Desk

The outage this past Saturday has been completed. The Kendade Machine Room is now operating as usual.

On Saturday 7/16 from 6-10am, LITS will be conducting a planned power outage in the Kendade Machine Room. We do not anticipate that people will experience any impact during the outage, but our networking team will be monitoring and able to address any unanticipated impacts.

If you have questions about how this may affect you, please contact helpdesk@mtholyoke.edu before Saturday.

Access has returned for off-campus viewing of Dining Menus. 

LITS is working on an internet-wide security vulnerability that could impact some of MHC’s on-line services. At this time, Dining menus cannot be viewed from off-campus. Menus are available from on-campus or via MHC VPN.  

LITS is working on an internet-wide security vulnerability that could impact some of MHC’s on-line services. At this time OnBase Document Management is only available from on-campus or via MHC VPN.  

Student access to EMS has been restored, and the system should now be working properly for students, faculty, and staff. Ongoing issues or concerns should be reported to the LITS Technology Help Desk.

EMS has been restored and should be working properly for faculty and staff. At this time student access is still turned off. Ongoing issues or concerns should be reported to the LITS Technology Help Desk.

EMS is scheduled for maintenance Monday, August 9, 2021, and will be back online Wednesday, August 11, 2012. Please do not submit requests during this time.

LITS reports as of Monday evening, 8/2/21, that all MHC services impacted by the electrical outage today have been restored.  Please restart your computer if you notice any inconsistencies.  We are sorry for the interruption in workflow, and appreciate your patience as our team worked to a final resolution.  

Most MHC logins are fixed, including Embark, Handshake, Library Catalog, Moodle, Pathways, Slate. There may be some remaining account login problems; we are seeing if we can pre-emptively identify and correct these. Eduroam continues to be unavailable, we recommend LyonNet-Encrypt.

We are continuing to experience issues related to the electrical problem from earlier today.   The key primary services impacted are listed below. We are working to restore them ASAP: Moodle, Drupal, Pathways, FoodPro, Embark, The Gates, Slate, PageUp, Library Catalog, and Eduroam (Wifi)

EMS has been restored and should be working properly. Ongoing issues or concerns should be reported to the Help Desk.

EMS will undergo scheduled service maintenance on Friday, March 26, 2021 and will be unavailable between 1:30am-3:30am. Please do not submit reservations or requests during that time. Check back here for updates.

EMS WebApp will undergo scheduled service maintenance on Friday, February 26, 2021, and will be unavailable between 1:30 am-3:30 am. Please do not submit reservations or requests during that time. Check back here for updates.