Printing issue resolved
By Zoë Crabtree on Thu., May. 30, '24 at 9:05 AM EDT
The printing issue has been resolved. If you find that your MFD is still having trouble, please reach out to the LITS Technology Help Desk.
For additional help, please contact the Technology Help Desk.
System | Status | System notes | Status updates |
---|---|---|---|
System:
PrintingMobility Print, multi-function devices, physical printers, etc. |
Status:
Normal
|
System notes: |
Status updates:
Printing issue resolvedBy Zoë Crabtree on Thu., May. 30, '24 at 9:05 AM EDTThe printing issue has been resolved. If you find that your MFD is still having trouble, please reach out to the LITS Technology Help Desk. Printing issue this morningBy Zoë Crabtree on Thu., May. 30, '24 at 8:50 AM EDTLITS has been made aware that there is an issue with printing this morning. It appears that the printing server is down. We are working on it. Service restoredBy Zoë Crabtree on Fri., Nov. 3, '23 at 2:33 PM EDTPrinting & Scanning has returned to normal service. Scanning and Copying issuesBy Zoë Crabtree on Mon., Oct. 16, '23 at 11:22 AM EDTLITS has received several reports that issues with scanning and copying continue despite the main Papercut server connection issues being resolved last week. We are working with the vendor to investigate this issue. For now, we recommend scanning and copying in smaller chunks (5-10 pages) for the highest likelihood of success. Resolved: Server connection error issueBy Zoë Crabtree on Tue., Oct. 10, '23 at 2:05 PM EDTLITS has put in place a fix that we believe has resolved the issue causing intermittent server connection issues for the campus MFDs. Please let the LITS Technology Help Desk know if you have any further challenges with MFDs. Server connection errors on campus MFDsBy Zoë Crabtree on Fri., Oct. 6, '23 at 4:28 PM EDTLITS continues to be aware of an ongoing issue where campus MFDs are experiencing intermittent connection errors with the print server, disrupting user printing. The MFDs will automatically try to connect again after failing and should reconnect on their own, though they may disconnect again shortly thereafter. We are working with our vendor to resolve the root cause of this issue. In the meantime, if you encounter an issue printing LITS recommends restarting the MFD and trying again. Restarting the MFDs has increased the length of time between disconnections and may increase the likelihood that you print without issue. If you have a large scanning job to do, LITS recommends separating it out into smaller chunks. Investigating server connection errors on campus MFDsBy Zoë Crabtree on Thu., Sep. 28, '23 at 3:04 PM EDTLITS is aware of an ongoing issue where campus MFDs are experiencing intermittent connection errors with the print server, disrupting user printing. The MFDs will automatically try to connect again after failing and should reconnect on their own, though they may disconnect again shortly thereafter. We are working with our vendor to resolve the root cause of this issue. In the meantime, if you encounter an issue printing LITS recommends restarting the MFD and trying again. Restarting the MFDs has increased the length of time between disconnections and may increase the likelihood that you print without issue. If you have a large scanning job to do, LITS recommends separating it out into smaller chunks. Reports of issues PrintingBy Marie DiRuzza on Wed., Sep. 13, '23 at 10:51 PM EDTStarting Wednesday evening, the Technology Helpdesk began receiving reports of issues printing. Staff are investigating. Power Blip over the weekend: Restart MFDsBy Zoë Crabtree on Mon., Jul. 10, '23 at 9:28 AM EDTThere was a power event over the weekend that disrupted campus MFDs' connection to the print server. If your MFD is displaying an error, please power cycle it by flipping the power switch on the side, unplugging the machine from the wall, waiting 60 seconds, and then plugging it back in and turning it back on. If the error persists, please contact the LITS Technology Help Desk at helpdesk@mtholyoke.edu To address security issues,…By Aime DeGrenier on Thu., Jul. 8, '21 at 2:10 PM EDTTo address security issues, a system patch is being applied to the campus Print Servers that may briefly impact printing. Please contact the Helpdesk if issues persist. Printing issues have been resolved.By Aime DeGrenier on Tue., Jul. 6, '21 at 10:49 AM EDTPrinting issues have been resolved. System changes have occurred due to known security threatBy Mark Klitzke on Fri., Jul. 2, '21 at 10:12 AM EDTIn response to an active security threat impacting Windows computers, LITS is testing a settings change designed to protect campus computers. If difficulty occurs when printing (from either general office or specialized applications), please contact the Help Desk with the name of the application and the MHC Tag# of the device. Check back here for updates. |