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For additional help, please contact the Technology Help Desk.

Current as of:

System Status System notes Status updates






For a short time overnight and early morning of May 16th, logging into most systems (including Moodle and eduroam) was unavailable. Service is restored, though there may be a few intermittent issues through the morning.

We recommend that you attempt a system restart as a preliminary measure before reaching out to the Technology Help Desk if you are experiencing challenges.

Lyonnet-Encrypt and wired internet connections are stable.

If you have any questions, contact the Technology Help Desk at 413-538-2600 or

Thank you for your patience and understanding.  

Previously reported issues with synchronous exam delivery continue. LITS continues to work with the vendor to investigate and resolve this problem.

Sporadic issues with synchronous exam delivery. LITS is working with the vendor to resolve this problem.

Users may experience a failure to connect or slow page load times. LITS is communicating with the vendor to resolve the issue. Check back here for updates.

LITS is working on an internet-wide security vulnerability that could impact some of MHC’s on-line services. At this time some media streaming services in Moodle may be impacted.  Streaming is not impacted for on-campus users.  If you are working off campus please connect to the MHC VPN prior to opening your Moodle course.  Information for connecting the VPN are available on the LITS web site.  

Moodle will be unavailable August 11, 2021 for a scheduled system upgrade. The upgrade will begin at 7 am. We will update this page when the work is complete.

LITS reports as of Monday evening, 8/2/21, that all MHC services impacted by the electrical outage today have been restored.  Please restart your computer if you notice any inconsistencies.  We are sorry for the interruption in workflow, and appreciate your patience as our team worked to a final resolution.  

Most MHC logins are fixed, including Embark, Handshake, Library Catalog, Moodle, Pathways, Slate. There may be some remaining account login problems; we are seeing if we can pre-emptively identify and correct these. Eduroam continues to be unavailable, we recommend LyonNet-Encrypt.

We are continuing to experience issues related to the electrical problem from earlier today.   The key primary services impacted are listed below. We are working to restore them ASAP: Moodle, Drupal, Pathways, FoodPro, Embark, The Gates, Slate, PageUp, Library Catalog, and Eduroam (Wifi)

Earlier reports of issues logging into Moodle have been investigated, the issues identified and addressed.  Login access to Moodle has been restored.