WiFi and network connectivity

This issue has been escalated and the LITS team is now working with additional engineering resources to determine the root cause of the troubles.  In the meantime, we have taken measures to try to reduce the impact of these issues. Thank you for your ongoing patience and understanding.

 

We have completed the network maintenance scheduled for earlier today.  Unfortunately as mentioned in our previous update as a possibility, this work did not resolve the issues with campus WiFi.   We continue to work on the investigation and resolution with the additional help of our second network vendor. 

LITS  will need to perform maintenance on Lyon-net Encrypt between 12:45 pm - 1:30 pm today (1/31/2022).  

Anyone connected to Lyon-net Encrypt during this time may be disconnected.  Anyone trying to connect to Lyon-net Encrypt during this time may be unable to do so.  If you do need to connect during this time, please try using eduroam.  This will not impact those using wired connections.

LITS Help Desk continues to receive reports of intermittent issues connecting to the campus Wi-Fi.  While we work to resolve the issues, please continue to try to connect to eduroam. Additionally, these tips may be helpful:

 -  Check your other devices, they may have a connection or restart your current device.  A manual disconnect/reconnect to the WiFi has been helping in some instances.  

 -  If you have an ethernet cable and jack in your room you can connect via a wired connection.

-  There are computers you can use across campus, including many in LITS and other academic buildings.  Please bring a headset with you.  You can review the LITS Public Computer Labs Page for locations. 

Thank you for your patience while we continue to work with our vendor to find a permanent solution to the problem. 

We are continuing to work on the ongoing WiFi issue. We have staff working on this now. If you have a wired connection option you should try that.   Please return to this page for updates. 

The scheduled maintenance has successfully completed.  Wi-FI access has been restored. Thank you for your patience. 

The campus Wi-Fi network will undergo scheduled service maintenance on Saturday 1/29/22 and will be unavailable between 7am and 8am. Check back here for updates.

Campus WiFi service has been restored and should be working properly. We do recommend a restart of your computer if the connection is not restored.

Ongoing issues or concerns should be reported to the Help Desk.

We are continuing to work on the ongoing WiFi issue. We are working with our WiFi vendor, and are hopeful that collaboration will be fruitful. Cell Phones continue to connect to the WiFi, so they may offer a temporary alternative.  If you have a wired connection option you should try that.  

Please return to this page for updates. 

We have determined the problem with some WiFi connections failing.  We are working to resolve the issue. Cell Phones are able to connect to the WiFi, so they may offer a temporary alternative.  Please return to this page for updates.  

The LITS Technology Help Desk is receiving reports of issues connecting to the on-campus wireless network (Wi-Fi). We are currently investigating. Current workarounds include connecting to the network using a wired connection with ethernet cable, connecting from another device or from a different location on campus. Check back here for regular updates. 

We plan to apply security updates to our Aruba Clearpass controllers on Tuesday, October 19th from 6:00AM to 8:00 AM. We do not expect any degradation of service during this maintenance window.  The system is meant to be able to update while the system is running.

Eduroam will undergo scheduled service / security maintenance on August 20, 2021 and may be intermittently unavailable for 6 hours starting at 6:00 PM.

LITS reports as of Monday evening, 8/2/21, that all MHC services impacted by the electrical outage today have been restored.  Please restart your computer if you notice any inconsistencies.  We are sorry for the interruption in workflow, and appreciate your patience as our team worked to a final resolution.  

Eduroam is unavailable.  LyonNet-Encrypt is available.

Campus Network will undergo scheduled service / security maintenance on May 26, 2021 and may be intermittently unavailable starting at 6:30 AM. 

Additional maintenance is required to fully restore campus network services following Tuesday's unplanned outage.  This maintenance will happen early Wednesday morning from 5:00-7:00 am ET.  No service interruption is expected during this maintenance. 

The Campus Network was unavailable for about 20 minutes this morning. Dependent services such as the MHC website, login services, Moodle and more were impacted. Our team worked as quickly and efficiently as possible to restore all services. Updates will be posted to this page as needed.