OneCard

The planned maintenance for the OneCard system this morning has been completed. 

If you encounter OneCard access issues, please report a building access issue to LITS.  

This afternoon, LITS received reports of widespread OneCard issues across campus. LITS quickly investigated and was able to resolve the reported issues. OneCard access has been restored. 

This outage was unrelated to the planned maintenance for Wednesday morning, which will proceed as planned. 

If you continue to experience issues, please report a building access issue to LITS.  

The OneCard system will undergo some planned maintenance early on Wednesday morning December 11th, 2024. The work will happen between 4am and 7am. 

LITS doesn't expect any end user impact. However, if needed, you can report a OneCard access issue. 

The OneCard upgrade has been completed.

Planned OneCard Upgrade scheduled for Thursday 6/13 from 5am-7am.  

LITS staff have fixed the issue that was impacting building access.

If you experience any ongoing issues, please report them to the LITS Technology Help Desk. 

LITS is aware of an ongoing OneCard system outage which is affecting building access. Our technicians are working on repair and return to service. Updates will be posted to this page when available.

Maintenance for the OneCard system is now complete. Ongoing issues should be reported to the Technology Help Desk at helpdesk@mtholyoke.edu or 413-538-2600.

The campus-wide OneCard System will undergo scheduled maintenance on Wednesday, January 18th and will be unavailable for a period of about 30 minutes between 6am and 8am. 

What to expect during the maintenance period:

• Building Access: OneCard readers to enter buildings and rooms will work offline during the outage, provided that your card has swiped successfully at that door prior to the maintenance. 
• Purchasing: Financial transactions facilitated by the OneCard system will be down during the maintenance period, including printing, laundry, and dining point of sale services.
• Web Portal: The OneCard web portal will be unavailable for the duration of the maintenance.

Updates will be posted here as they are available. 

If you have any questions, contact the Technology Help Desk at 413-538-2600 or helpdesk@mtholyoke.edu.

The OneCard system maintenance has been completed. All OneCard services should work as expected. Please report any issues to the Technology Help Desk.

The upgrade to the OneCard Web continues to be in process. We are working with the vendor to restore the service. Services impacted are adding funds to a OneCard account, uploading photos and checking account balances. Please check back here for updates.

Maintenance scheduled for 6am-7am today on the OneCard system is ongoing.  The website, OneCardWeb.mtholyoke.edu, is unavailable.  Other OneCard tools have returned to service.  

Please return to this page for updates.  Thank you for your patience.  

There will be a OneCard system upgrade on the morning of Wednesday 6/22 between 6-7am. 

There should be limited impact to users:

• Building access should not be impacted
• Financial transactions will not work until the maintenance is complete