System status

LITS' library services platform was successfully updated overnight on Tuesday 7/22. Real-time item availability information and material requests in Discover search are restored.

my.mtholyoke access is once again available from both on- and off-campus network connections. 

Thank you for your patience and understanding as we’ve worked to keep my.mtholyoke secure. 

If you find that you’re still unable to access my.mtholyoke, please contact the Technology Help Desk at 413-538-2600 or helpdesk@mtholyoke.edu.

LITS will be performing necessary phone server and physical telephone maintenance to the campus phone system ​b​etween 4:00​pm ​and 9:00​pm​ on Wednesday 7/23/25. ​

The maintenance will happen in two phases, which will affect campus telephone services in different ways.
 

PHASE 1: 4:00-4:30PM WED 7/23

During phase 1, the following services will be unavailable​:

• Making and receiving calls using campus physical telephones
• Emergency phones, including, callboxes and elevator phones.
• Voicemail services
• Avaya Softphone App

To reach Campus Police during ​p​hase 1, dial: 413-313-2392

​

PHASE 2: 4:30-9:00PM WED 7/23

During phase 2, the following services will be unavailable​: 

• Making and receiving calls using campus Avaya physical telephones

Analog phones such as emergency phones and faxes; as well as ​the Avaya Workplace softphone application and voicemail will work during this​ second phase of the maintenance window.

Updates regarding this maintenance will be posted here. ​If you have any questions, contact the Technology Help Desk at 413-538-2600​ or helpdesk@mtholyoke.edu. 

Thank you for your patience and understanding.