You’ve been targeted by a cybersecurity scam, so what do you do now? Use this guide to help figure out your next steps. Remember that you can always reach out to the Technology Help Desk for assistance.
1. Stay calm and get help
You’re already doing great by reaching out and looking for help! We know that being the target of a cyber scam can be an emotional experience. Remember that what’s happening is not your fault. We recommend reviewing these self care tips for cybersecurity incidents.
2. Diagnose the problem
The Digital First Aid Kit is a great place to start.
3. Take Action
If the problem is listed on the Digital First Aid Kit, it will walk you through general next steps for resolution.
There are additional MHC- and situation-specific actions below.
Responded to a suspicious email and/or clicked on a link and entered any account or personal information?
- Immediately contact the Technology Help Desk and explain the situation.
- Reset your MHC account password to prevent scammers from using your account.
Targeted by a fraudulent job posting?
- How to identify a job scam
- Contact the Career Development Center at email@example.com immediately and end all communications with the employer.
Contacted by "The IRS" or "Homeland Security" about your immigration status?
Suspicious bank activity?
- Contact your financial institution immediately upon suspecting or discovering a fraudulent transfer. You may also request that your bank reach out to the financial institution where the fraudulent transfer was sent.
In all cases, report the crime to:
- MHC’s Public Safety and Service at 413-538-2304.
- The FBI’s Internet Crime Complaint Center, regardless of dollar loss.
- the United States Department of Justice.
The Federal Trade Commission’s article What to do if you were scammed is also useful.